Frequently Asked Questions


Below you'll find our most frequently asked questions. If you still need help, our friendly and knowledgeable Customer Care team are on hand to answer your questions by telephone, email and live chat.

The team is available Monday to Friday, 10am to 6pm, by phone at 02074838435 or email at 

They can place orders over the phone, advise on products or styling, and will endeavour to deliver the same level of knowledge and advice you receive in our stores. We look forward to hearing from you.

How long it will take for my order to be delivered?

DPD delivers between the hours of 7.30am - 7.30pm Monday to Friday. Unfortunately, we cannot provide an exact time slot, so we recommend that you choose an address where someone will be available to sign for the parcel during these hours. Please refer to our Delivery section for further information on your country's expected delivery timeframe and pricing. 

What payment options do you accept? 

We accept any of the following payment options on our website:

  • Visa and Mastercard Credit Cards
  • Visa Debit, Visa Electron and Mastercard Debit Cards
  • PayPal Express 
  • Klarna - Pay in 3 instalments

When will I receive my order confirmation email? 

Once you have completed the payment stage at the checkout, an order confirmation email will be sent to you immediately. If this has not appeared in your inbox, we recommend that you check your spam/junk folder. Should you still experience issues locating your order confirmation email, please get in touch with our Customer Care team on +44(0)20 7483 8435 or email us at for further assistance. 

How can I cancel my order?

If you place an order between Monday to Friday and you no longer wish to continue with your purchase, please notify our Customer Care team on +44(0)20 7483 8435 or email us at within 1 hour from the time of ordering. Any requests sent outside of this timeframe (over the weekend, public holiday) shall be picked up the next working day. 

How do I return my order and when can I expect to receive my refund? 

We hope that you will be happy with your Sahara purchase. However, if for any reason you need to return it back to us, please do so within 14 days from the date of receipt - ensuring that the item(s) are unworn with tags still attached. Please complete the return slip and include it within the parcel to prevent any delays with the processing of your refund. 

The item I want is sold out, will it be coming back? 

Please note that we produce relatively small quantities, allowing us to maintain quality of design and exclusivity of our fabrics. However, as with many of our pieces, due to popular demand sizes can often become unavailable. If your desired size is no longer available online, please contact our Customer Care team on +44(0)20 7483 8435 or email us at to check availability in our boutiques. 

What countries do you deliver to?

Please refer to our Delivery section for a full list of countries that we currently ship to.